Support Policy

Vraja provides free support for a duration of 60 days if a customer reports an issue through our contact us page and if vraja recognise that the issue is arising due to our Odoo App. Please refer the following terms and conditions carefully:


Our support services can be availed from Monday to Friday during 09.00 - 18.00 IST. We do not provide support services outside our working hours and on weekends.

We strive to provide quick support on skype/google meet to all our customers. However, it may take 24 - 48 hours for our support team to respond to your ticket.

Support Ticket Must Be Generated From Our Contact US Page

Access Rights

It is mandatory for the customer to provide the access rights asked by the support team. Generally, we require Odoo Login Details and Server Access details to attend your ticket.

It is mandatory for the customer to provide full access rights to Vrajatechnologies of all the systems and servers that are necessary to analyse and resolve the support request.

We do not provide support via AnyDesk or any similar screen sharing software.


If a third-party services updates their version/API and it affects the existing features of the app, we will provide free update but It's take sometime

If you need on urgent basis so you need to Buy Support Plan.

we are not responsible If app conflict with your other Custom addons. Free support not included.


All purchases are final. No refund will be provided under any circumstances. 

If Customer Using odoo online and they purchase app by mistake so we are not responsible to provide the refund of the app.

Before Purchase Any APP Please make sure you are purchasing the Correct Version.

Starting version 13, every version of the app will be sold separately. Free Upgrades will not be provided.

Free Support Included

APP Installation 


If any Bug/Issue Raise From Our Module.